Effective date: January 1, 2026
These Terms of Service ("Terms") govern your access to and use of the CarbonSync platform and website operated by CarbonSync AB, a company registered in Sweden (organisation number 559XXX-XXXX), with its registered office at Stureplan 4C, 114 35 Stockholm, Sweden ("CarbonSync", "we", "us", or "our").
By creating an account or using the platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.
Subject to payment of applicable fees and compliance with these Terms, CarbonSync grants the Customer a non-exclusive, non-transferable, limited right to access and use the Platform during the subscription term for the Customer's internal business purposes.
You may not sublicence, resell, or provide access to the Platform to third parties without our prior written consent.
You retain all ownership rights to Customer Data. By uploading Customer Data to the Platform, you grant CarbonSync a limited licence to process that data solely to provide the services described in these Terms.
CarbonSync will not sell, share, or use Customer Data for any purpose other than providing and improving the Platform, and will handle Customer Data in accordance with our Privacy Policy and any applicable data processing agreement.
You agree not to:
Fees are set out in your order form or the pricing page. All fees are billed annually in advance unless otherwise agreed. Fees are non-refundable except as expressly provided in these Terms.
CarbonSync reserves the right to suspend access if payment is overdue by more than 14 days, following written notice.
CarbonSync targets 99.9% monthly uptime for the Platform. Scheduled maintenance windows will be communicated in advance. Uptime SLAs are set out in the applicable order form; SLA remedies are the Customer's sole remedy for downtime events.
CarbonSync owns all intellectual property rights in the Platform, including all software, algorithms, documentation, and user interface elements. Nothing in these Terms transfers any IP rights to you.
Each party agrees to keep confidential the other party's non-public business information disclosed in connection with these Terms, and to use it only to perform obligations or exercise rights under these Terms.
CarbonSync warrants that the Platform will perform materially in accordance with its documentation during the subscription term. To the maximum extent permitted by law, the Platform is provided "as is" in all other respects, and CarbonSync expressly disclaims all other warranties.
CarbonSync does not warrant that emissions calculations produced by the Platform constitute legal or regulatory advice. Customers are responsible for verifying compliance with applicable regulations.
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms, even if advised of the possibility of such damages.
CarbonSync's total aggregate liability for direct damages will not exceed the fees paid by the Customer in the 12 months preceding the claim.
Either party may terminate these Terms at the end of the current subscription period by providing 30 days' written notice. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice.
Upon termination, Customer Data will be available for export for 30 days, after which it will be deleted from our systems.
These Terms are governed by Swedish law. Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the courts of Stockholm, Sweden.
We may update these Terms from time to time. We will notify Customers of material changes by email at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at hello@carbonsync-io.com or at the address above.